Wednesday, May 19, 2010

Enough with the Fees

I thought complimentary meant free. When did the meaning of this word change? Was it part of the stimulus package? Recently stayed at a place up north and had to pay for complimentary services.

This was part of disclaimer on the bill: All prices quoted is US Dollars and are PLUS, applicable taxes, recovery fees, eco-fee of $ 6.80 per room, per night and resort fees of $ 25 per person, per stay. Resort fees offset complimentary services and amenities, including our outdoor hot tubs, free local & long-distance phone calls, private hot tub access, high-speed wi-fi internet, parking, spa lounge, full service breakfast and more.

The fee offsets complimentary services. Huh? Here's my advice to all businesses: don't charge me a fee, just raise the price and include the fee in that. Fees only make consumers feel like they are being nickle and dimed for everything. Especially when you claim certain items are complimentary.

As for the 'eco-fee', I asked what it did special to warrant this fee and was told they along with other properties are trying to be economically efficient but was given no specifics.

Needless to say this will be the last stay here.

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